Terms & Conditions

After Sales Service

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Terms and Conditions

Goods are supplied on condition that the customer accepts our terms and conditions for payment and delivery.

Use of Products

All main products we offer for sale are for domestic and commercial use. Some commercial installations may need different components.

Delivery and Acceptance

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Warranties

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Refund Policy

If you have a problem with the goods or our service, contact us without delay. Refunds will be given at the sole discretion of JD Beardmore.  Returns will not be accepted without prior arrangement. You are not automatically entitled to take goods back for a refund if you’ve changed your mind and decide you don’t want the goods.

Exchanges

In the case that you wish to exchange a product contact JD Beardmore, we may agree to modify the above re-stocking fee. In any case a product to be exchanged must be returned at your expense and responsibility, and arrive in new condition. Contact us to arrange an exchange.

Cancelling your Order

Please note that cancelling an order (before it is dispatched) for no other reason than you have changed your mind, could result in charges being made to recover our costs. For example, Credit Card fees, other third-party fees and freight charges are non-refundable so we will have to recover our costs from your payment.

Acceptance of Terms

By placing your order you will be deemed as accepting without reservation our terms and conditions. In particular, you accept your responsibility to check the condition of the goods on delivery and within the time frame given above and to report any problems without delay.

Contact Us

JD Beardmore

info@beardmore.co.uk
Phone +44 (0) 20 7351 5444
Post: 321-323 Fulham Rd
London
SW10 9QL
England
United Kingdom

Privacy Policy

This Privacy Policy helps you understand what Personal data we collect, why we collect it, what we do with it and the choices you have, including how to access and update information. Our policy applies to you if you use our products or services in store, over the phone, online, through our mobile applications or if you use any of our websites or interact with us on social media (our “Services”).

Who we are

The Beardmore Collection is a trading name of The Chelsea Houseware Company Limited (referred to using “We”, “Us”, “Our” or the “Company”) is a company registered in England and Wales (Company registration number: 03931001). The Beardmore Collection is one of Britain’s leading Ironmongery specialists and services company. We pride ourselves on high quality British made goods and services.

Your security with us

When dealing with us and or use our services, you trust us with your data. We’re a company that puts you, our customer, first, respecting you as an individual but also as a member of our community. We listen to our customers to understand your expectations and make sure these are reflected in our business decisions. We’re committed to maintaining your trust and confidence. In this Privacy Policy, we’ve provided details on when and why we collect your personal information, how we use it, the very limited conditions under which we may disclose it to others (where direct marketing is concerned only with your explicit permission) and how we keep it secure.

What information we collect

We collect personal information about you when you visit one of our stores, use our Websites (“Websites”), or if you communicate with us by phone, e-mail and social media. We refer to our Websites collectively as “Online Services”.

The types of personal information we collect includes:

  • Personal details such as your name, address, email address, phone number and other contact information Transaction information, such as the product you purchased, its price, your method of payment and your payment details.
  • Your account information – such as dates of payments owed and received, the subscription services you use or any other information related to your account
  • The phone numbers that you call/send messages to or the phone numbers that you receive calls/messages from.
  • The date and time of the calls and messages you send or receive through our network, and your location at the time these communications take place.

When you’re online the information we collect includes:

  • Details of your visits to the Website, the resources that you access. Examples include device information and your location.
  • IP address and cookie data.
  • Information that you provide in your dealings with us. This includes when you subscribe to our services or request further services and/or information from us.

The situations when you provide personal information could include when you:

  • Purchase products at our stores or through our projects office.
  • Use our Online Services.
  • Request to receive marketing or other communications.
  • Submit information when you’re providing feedback.
How we use your information

The law on data protection sets out a number of different reasons for which a company may collect and process your personal data. These are set out below.

 

When we’re required to comply with our Legal Obligation

We’ll use your personal information to comply with our legal obligations including:

  • To identify you when you contact us.
  • To verify the accuracy of data that we hold about you.
  • To assist HMRC and/or the Police and/or other regulatory bodies in relation to an investigation by a public authority.
How long we keep your personal information

We will keep your personal information for as long as you’re a customer. After you stop being a customer, we may keep your data for up to 7 years after the last time you interacted with us. This could include one of the ways specified in ‘How we use your personal information’ and for one of these reasons:

  • To respond to any questions or complaints.
  • To show that we treated you fairly.
  • To maintain records according to rules that applies to us.
  • To establish, bring or defend legal claims.

We may keep your data for longer than 7 years if we cannot delete it for legal, regulatory or technical reasons. If we do, we will make sure that your privacy is protected and only use it for those purposes.

We do not retain personal information in an identifiable format for longer than is necessary.

Website Cookies

The purpose of our Cookies Policy is to help explain what they are, why you are collecting them, and what information cookies store.

What are cookies?

Like most websites, The Beardmore Collections website uses cookies to collect information. Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you are browsing the website. They are used to ‘remember’ when your computer or device accesses our websites. Cookies are essential for the effective operation of our websites.

Information Collected

Some cookies collect information about browsing behaviour when you access this website with the same computer or device. This includes information about pages viewed and your journey around a website. We don’t use cookies to collect or record information on your name, address or other contact details. The Beardmore Collection can use cookies to monitor your browsing behaviour.

How are cookies managed?

The cookies stored on your computer or other devices when you access our websites are designed by:

  • The Chelsea Houseware Company Limited, or on behalf of and subsidiaries of The Chelsea Houseware Company Limited.
What are cookies used for?

The main purposes for which cookies are used are: –

  1. For technical purposes essential to effective operation of our websites, particularly in relation to site navigation.
  2. To let The Chelsea Houseware Company Limited to collect information about your browsing patterns, including to monitor the success of campaigns etc.
How do I disable cookies?

If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below:

 

For Microsoft Internet Explorer:

  1. Choose the menu “tools” then “Internet Options”
  2. Click on the “privacy” tab
  3. Select the setting the appropriate setting

For Google Chrome:

  1. Choose Settings > Advanced
  2. Under “Privacy and security,” click “Content settings”.
  3. Click “Cookies”

For Safari:

  1. Choose Preferences > Privacy
  2. Click on “Remove all Website Data”

For Mozilla Firefox:

  1. Choose the menu “tools” then “Options”
  2. Click on the icon “privacy”
  3. Find the menu “cookie” and select the relevant options

For Opera 6.0 and further:

  1. Choose the menu “Files” > “Preferences”
  2. Privacy
What happens if I disable cookies?

This depends on which cookies you disable, but in general the website may not operate properly if cookies are switched off.