Terms & Conditions
Terms and Conditions
Goods are supplied on condition that the customer accepts our terms and conditions for payment and delivery.
Use of Products
All main products we offer for sale are for domestic and commercial use. Some commercial installations may need different and additional components.
Delivery and Acceptance
Please inspect the delivery as soon as you receive it and notify us as soon as possible if there is an issue.
Goods remain the property of Beardmore until paid in full.
Orders will then be released to the purchaser at the stated delivery address or for showroom collection.
If the goods have not been collected within two years of payment, Beardmore has the right to dispose of the goods.
Warranty
All Beardmore products are ensured to be free from major defects for a period of one year following delivery/collection (subject to fair wear and tear). Beardmore does not guarantee the decorative finish of the goods as many are made to age naturally. Beardmore are not liable for defects arising from faults caused by incorrect or poor installation or fitting.
Refund Policy
Beardmore does not refund for goods that are not incorrect or not faulty.
In the unlikely event that there is a problem with your goods, you should email info@beardmore.co.uk explaining the issue within 3 days of receiving your goods.
Beardmore holds the right to reject returns that are not deemed faulty.
We can offer exchanges or store credit on non-bespoke items but not on made to order, bespoke or specially finished ironmongery.
Goods must be received in a saleable condition. Damaged or discontinued items cannot be returned.
Returning goods and the costs associated is the responsibility of the sender until the parcel has been received by us. It is recommended that you request a receipt of postage from the Royal Mail or add a tracked or signed for service to the parcel.
It is the responsibility of the sender to ensure the products are properly packaged to protect them on the return transit. Please be advised that we may not accept products that have been damaged on the return transit if the damage is a result of poor packaging.
RETURNS ADDRESS:
JD Beardmore
321-323 Fulham Rd
London
SW10 9QL
Exchanges
In the case that you wish to exchange a product there is normally a restocking fee. Products to be exchanged must be returned at your expense.
We can offer exchanges or store credit on non-bespoke items but not on made to order, bespoke or specially finished ironmongery.
Discontinued items cannot be returned.
For an exchange, item(s) must be returned in a re-saleable condition, in their original packaging with proof of purchase and must be returned within 28 days of receipt.
Returned items must not exceed our max stock levels. Damaged items or goods not in their original packaging cannot be returned.
Returning goods and the costs associated is the responsibility of the sender until the parcel has been received by us. It is recommended that you request a receipt of postage from the Royal Mail or add a tracked or signed for service to the parcel.
It is the responsibility of the sender to ensure the products are properly packaged to protect them on the return transit. Please be advised that we may not accept products that have been damaged on the return transit if the damage is a result of poor packaging.
Cancelling your Order
If an order is cancelled the customer shall reimburse Beardmore on demand for its loss of profit and all costs, charges, and expenses (including costs of labour, tooling and purchase of raw materials) incurred in respect of the order up to the date of receipt by written notification of cancellation.
Acceptance of Terms
By placing your order you will be deemed as accepting without reservation our terms and conditions.
Contact Us
JD Beardmore
321-323 Fulham Rd
Privacy Policy
This Privacy Policy helps you understand what Personal data we collect, why we collect it, what we do with it and the choices you have, including how to access and update information. Our policy applies to you if you use our products or services in store, over the phone, online, through our mobile applications or if you use any of our websites or interact with us on social media (our “Services”).
Who we are
The Beardmore Collection is a trading name of The Chelsea Houseware Company Limited (referred to using “We”, “Us”, “Our” or the “Company”) is a company registered in England and Wales (Company registration number: 03931001). The Beardmore Collection is one of Britain’s leading Ironmongery specialists and services company. We pride ourselves on high quality British made goods and services.
Your security with us
When dealing with us and or use our services, you trust us with your data. We’re a company that puts you, our customer, first, respecting you as an individual but also as a member of our community. We listen to our customers to understand your expectations and make sure these are reflected in our business decisions. We’re committed to maintaining your trust and confidence. In this Privacy Policy, we’ve provided details on when and why we collect your personal information, how we use it, the very limited conditions under which we may disclose it to others (where direct marketing is concerned only with your explicit permission) and how we keep it secure.
What information we collect
We collect personal information about you when you visit one of our stores, use our Websites (“Websites”), or if you communicate with us by phone, e-mail and social media. We refer to our Websites collectively as “Online Services”.
The types of personal information we collect includes:
- Personal details such as your name, address, email address, phone number and other contact information Transaction information, such as the product you purchased, its price, your method of payment and your payment details.
- Your account information – such as dates of payments owed and received, the subscription services you use or any other information related to your account
- The phone numbers that you call/send messages to or the phone numbers that you receive calls/messages from.
- The date and time of the calls and messages you send or receive through our network, and your location at the time these communications take place.
When you’re online the information we collect includes:
- Details of your visits to the Website, the resources that you access. Examples include device information and your location.
- IP address and cookie data.
- Information that you provide in your dealings with us. This includes when you subscribe to our services or request further services and/or information from us.
The situations when you provide personal information could include when you:
- Purchase products at our stores or through our projects office.
- Use our Online Services.
- Request to receive marketing or other communications.
- Submit information when you’re providing feedback.
How we use your information
The law on data protection sets out a number of different reasons for which a company may collect and process your personal data. These are set out below.
When we’re required to comply with our Legal Obligation
We’ll use your personal information to comply with our legal obligations including:
- To identify you when you contact us.
- To verify the accuracy of data that we hold about you.
- To assist HMRC and/or the Police and/or other regulatory bodies in relation to an investigation by a public authority.
How long we keep your personal information
We will keep your personal information for as long as you’re a customer. After you stop being a customer, we may keep your data for up to 7 years after the last time you interacted with us. This could include one of the ways specified in ‘How we use your personal information’ and for one of these reasons:
- To respond to any questions or complaints.
- To show that we treated you fairly.
- To maintain records according to rules that applies to us.
- To establish, bring or defend legal claims.
We may keep your data for longer than 7 years if we cannot delete it for legal, regulatory or technical reasons. If we do, we will make sure that your privacy is protected and only use it for those purposes.
We do not retain personal information in an identifiable format for longer than is necessary.